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#1 (permalink) |
Status: Senior Member
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I have just installed Microsoft Office Home and Student 2010 after a trail version ran out. I bought a genuine Office Home and Student 2010 family pack for 3 computers CD.
I inserted the disk and followed the usual instructions that came up and after waiting a while i was told that it had successfully installed. The next step was to close the installation wizard and after this I opened Microsoft Word. When it opened, the bar at the top read "Document1 - Microsoft Word non-commercial use (Unlicensed Product)" Then a pops up in the middle of the screen "Microsoft Office has encountered a problem with licensing and will need to close. If this problem persists, uninstall it and reinstall your product." After clicking OK the Program closes. This comes up with PowerPoint,Excel ETC. I have uninstall-ed and reinstalled Office and the same problem keeps happening. Can anyone please help me fix this as I have spent my money on this and I really need this working as soon as I can. Any comments that would be to any significant help would be greatly appreciated. Thank You |
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#2 (permalink) |
Status: Senior Member
Posts: 151,118
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Go to microsoft.com and search for article KB2390460 that should tell you how to fix it. Make sure your subscription is valid or else it will stay in RFM (reduced functionality mode)
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#3 (permalink) |
Status: Senior Member
Posts: 151,118
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Your serial number should work and make it genuine, I just installed Windows 7 and I was reading the serial wrong, had to get a magnifying glass in the end, make sure you have the correct number ready and, contact Microsoft, they will explain it better than I can.
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