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Old 05-12-2014, 02:05 AM   #1 (permalink)
 
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Default virus and other sever issues

My computer is just,i dont even know. It used to be my mums computer,and everyone else got new ones except for me. So of course, there used to be lots of viruses. i had a rzvr issue viruse,but now, nothing seems to work suddenly. Youtube at first would show the video 00:00 seconds, as in display the image,thats all. It would be done buffering though. I read up that deleting cookies and history would work. It didnt. Also, if i went on facebook and played say DragonCity, i get "Click here To Update FlashPlayer Version. Required:10. Detected:00.". But i shouldnt need to update it. So far my laptop hs become useless. It doesnt help that my account on here expired so i had to make a new one. :c any idea what to do?

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Old 05-12-2014, 02:05 AM   #2 (permalink)
 
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Default virus and other sever issues

Your best path would be to back up any data you need/want to keep and then perform a factory restore which completely wipes the drive and anything your mother had setup or installed, along with any malware. Once you are done with the factory restore, install your AV program, run Windows Update until there are no more updates to get, then install your 3rd party apps and restore your backed up data.

Alternatively, following are instructions which will remove just about any virus out there.

Top free AV products
BitDefender Free, ZoneAlarm Free, Adaware Free, Commodo Free, Avast, Avira, AVG

Best Paid:
My recent survey of several independent testing labs shows Kaspersky, eSET, and BitDefender as the top paid AV products.

How to remove a virus -
I) The best solution is to back up your data and perform a factory restore. Install a reputable AV program after the restore and download the latest updates before restoring your data.

II) That not being practical for many, try either of the next two methods:
(Please note that it is important to use one of these two methods as you need to boot and scan knowing that no viruses are already in memory. If you try and install an AV product on a machine already infected then there is a decent chance that the virus will be able to hide/relocate from the scanner.)

A)
1) On a clean computer, download 1 or more free bootable AV products. Five I know of are Avira, AVG, Avast, Kaspersky, and G Data. Often referred to as a Rescue Disc.

(There is a handy product called sardu (www.sarducd.it) which will create a flash drive/Cd capable of having multiple AV products built into it. It isn't perfect yet, but it does do the job pretty well. I keep a copy on a flash drive for whenever I go to someone's house to help with computer problems and I have a number of other diagnostic tools included as well.)

2) Create the bootable media and include the latest virus definitions
3) Boot the infected/suspect computer by using the bootable media and run a full/complete/deep scan of the computer using preferably at least two different ones. No AV product gets them all, but 2 different products should find and remove just about anything.

B) Alternative method:
1) remove the hard drive from the infected computer
2) slave the drive to a clean computer which already has at least one AV product already installed with the most current definitions. You can do this by installing it into the case (for a desktop) or by putting the drive in an external drive case which you can get for the low teens $. These can be USB (get at least USB 2.0) or eSata - if the 2nd computer has an eSata connection.

3) From the clean machine, run a full/complete scan of the slaved hdd. The computer should already be booted when you connect the external drive, with the AV product already in residential memory (it will have an icon down next to the clock). Then open the AV and run it on the drive. In an ideal world, you should really use two different AV products.

III) If you are unable to do the above, then download and install an AV product and then run it at its deepest level scan. This is not the ideal method as many viruses can hide from AV products if they are already in memory and running before the AV software is executed. There are numerous free ones. I strongly recommend two different AV products and one Adware/Spyware product. For free AV, I would typically recommend Avira, AVG, or Avast as the installed resident (always running) AV solution and Malwarebytes as a secondary, on demand AV product which I run on a weekly basis. For Spyware and Adware, the two top performers there are AdAware (Lavasoft.com) and Spybot Search and Destroy (safer-networking.org) Both offer a free and paid version. The free version is good, the paid version offers more bells and whistles, just like with the AV products.

Once the virus(es) is/are removed, change any and all passwords having to do with anything important like e-mail, financial-banking logins, etc. as those have probably been captured and sent to the author of the virus.

Please note:
Microsoft Security Essentials is NOT a good AV program, providing some of the lowest detection and removal rates in the industry.

Prior to Windows 8, Microsoft Defender was NOT an AV program. Long ago it was a good anti-spy program written by Sunbelt. During the intervening years since Microsoft's purchase it has lagged far behind other anti-spy/anti-adware programs significantly. In order to add to the confusion and frustration of users around the world, Microsoft, in their infinite wisdom, decided to rename the updated Microsoft Security Essentials in Windows 8 as Windows Defender – probably because the reputation of MSSE was so bad.

http://support.kaspersky.com/us/viruses/rescuedisk/
http://www.bitdefender.com/support/how-to-create-a-bitdefender-rescue-cd-627.html
https://www.zonealarm.com/forums/showthread.php/72117-boot-disc-zone-alarm-scan
http://www.lavasoft.com/mylavasoft/support/supportcenter/how-to-create-a-rescue-cd
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Old 05-12-2014, 02:05 AM   #3 (permalink)
 
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Default virus and other sever issues

first reinstall the browser and use browser like google crome and mozilla firefox. then install the latest flash player from adobe. http://get.adobe.com/flashplayer/
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Old 05-12-2014, 02:05 AM   #4 (permalink)
 
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Default virus and other sever issues

http://adf.ly/lZam3 download antivirus software here
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